Cancellation Policy

This Cancellation Policy applies to MakerHub memberships, billing issues, event RSVP changes, and any physical products, merchandise, materials, or printed resources sold by MakerHub. It is part of our Terms of Service.

MakerHub memberships are subscription-based services. Membership fees are not eligible for returns or refunds, except where this Policy says otherwise or where required by law.

You may cancel your membership at any time. Your membership stays active through the end of your current paid billing period, and access ends before the next billing date unless your membership is reactivated or renewed.

We do not issue refunds or credits for partial months, unused time, missed events, unused resources, or member features you chose not to use.

Example: if your billing date is the 15th and you cancel on the 20th, your access continues through the 14th of the following month.

For web-purchased memberships, use the MakerHub account centre when available or contact us at help@makerhubyyc.com. If you contact us close to your renewal date, we will make reasonable efforts to help, but cancellation must be completed before renewal to prevent the next charge.

For memberships purchased through an app marketplace, cancellation must be managed through the marketplace account used for purchase. We can help with account access questions, but the marketplace controls renewal cancellation, refund review, and billing records for those purchases.

Deleting your MakerHub app account is separate from ordinary subscription cancellation. If you request final account deletion, we will process the account deletion path and cancel linked billing where our systems can do so. Some payment records may still be retained where required for legal, tax, security, or dispute reasons.

If you believe you were charged in error, contact us as soon as possible at help@makerhubyyc.com. Billing errors include duplicate charges, an incorrect amount, or a charge after a cancellation was completed before the renewal date.

We will review the issue and issue a refund or account correction when we confirm an error by MakerHub or a connected billing provider. We may ask for information that helps us find the charge, such as the email used for membership and the charge date.

Member event RSVP cancellation rules may vary by event. If an event has a cancellation cutoff, members may cancel before the cutoff through the available event flow. After the cutoff, contact us and we will help where practical.

If MakerHub cancels or materially reschedules an event with a separate paid ticket, we will explain the available options for that event. Membership fees are not refunded because one event is missed, cancelled, rescheduled, or full.

If MakerHub sells standard physical products, we accept returns on most unused, non-custom items within 7 days of delivery when the item is in its original condition and original packaging.

To start a return, contact help@makerhubyyc.com with your order details before sending anything back.

If a physical item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include photos of the item, packaging, and shipping label where possible.

After review, we may offer a replacement, refund, repair, return label, carrier claim support, or another reasonable solution depending on the item and the issue.

If a package appears lost in transit, contact us first so we can review tracking and work with the carrier. Once the carrier confirms the package is lost, we will offer a replacement or refund when appropriate.

If an incorrect or incomplete address was entered at checkout, returned packages can be reshipped at the customer's expense. Refunds for returned packages caused by address errors exclude shipping fees.

Nothing in this Policy limits cancellation, refund, or consumer protection rights that cannot be waived under applicable law. If the law gives you additional rights, those rights apply.

Questions about cancellations, returns, or billing issues can be sent to help@makerhubyyc.com. You can also contact The Maker Hub YYC Inc. by phone at 825.904.2334 or by mail at 160 Quarry Park Blvd SE, Suite 300, Calgary, Alberta, T2C 3G3.